Booking Terms & Conditions

Your trip is sold and operated by Maguca Tours & Safaris, of Arusha, Tanzania ("we", "us", "Maguca"). In these terms, "you" means the person who accepts a quote, and everyone travelling on that booking.

• Email: info@magucasafaris.com
• Telephone: +255 754 835 283

The person accepting the quote confirms they are 18 or over and are authorised to accept these terms on behalf of everyone named on the booking.

These terms govern every booking we take. They are versioned. The version in force on the day you accept a quote is the version that governs your booking, and it stays with that booking for as long as it exists — later changes to this page do not apply to a trip you have already confirmed. The version recorded against your acceptance is shown on your quote and your booking confirmation.

The current version is 2026-08, last updated 12 August 2026.

Where anything on your written quote or itinerary contradicts this page, your quote takes precedence for that booking.

Nothing on this website is an offer to sell. Prices shown on tour pages are guide prices that depend on season, party size, and availability at the time you travel.

When you enquire, we prepare a written quote setting out the itinerary, what is included, the total price, the deposit, and the date the balance falls due. A quote is valid for the period shown on it — usually 14 days — after which prices and availability may change.

You accept a quote online, by typing your full name and confirming that you accept these terms. That typed name is your signature. When you accept, we record your name, the date and time, the IP address you accepted from, and the version of these terms in force. That record is the evidence of the contract between us, and we keep it for as long as we keep the booking.

A contract comes into force when we issue your booking confirmation. Until we do, we may decline a booking — for example if the availability we quoted has since gone.

Quotes, invoices and receipts are issued in United States dollars (USD). Prices are per person unless the quote says otherwise, and are based on the party size shown; if the party size changes, the per-person price usually changes with it.

Taxes are shown on your quote and invoice exactly as they apply to your booking. Once you have paid your deposit, the price on your confirmed booking is fixed, with one exception: increases imposed by government or park authorities — national park and conservation area fees, concession fees, or a change in tax rates — may be passed on at cost. If that happens we will show you the published figures, and if the increase exceeds 8% of your total you may cancel within 14 days for a full refund of what you have paid.

The deposit for your trip is stated on your quote. It is due when you accept, and your booking is confirmed once it reaches us.

The balance is due on the date shown on your booking — normally 30 days before your first day of travel. If you book inside that window, the full amount is payable at the time of booking. You may pay the balance in instalments before the due date; the booking is not fully paid until the whole balance has cleared.

We accept:

• Card and mobile money, through our payment provider's secure hosted page. Card details are entered on their systems, never on ours — we never see or store your card number.
• Bank transfer, to the account shown on your invoice. Please quote your booking reference, and send transfers so that the full invoiced amount arrives: your bank's and any intermediary's charges are yours to pay.
• Cash, at our office, against a receipt issued at the time.

We issue a receipt for every payment. If the balance is not paid by the due date we will contact you; if it remains unpaid we may treat the booking as cancelled by you, and the charges in clause 8 apply.

Your quote lists what is included in full. Unless it says otherwise, the price does not include international flights, visas, travel insurance, vaccinations, passport costs, drinks not specified, laundry, tips and gratuities, personal equipment, optional excursions, or anything of a personal nature.

Where an itinerary describes an activity as subject to weather, wildlife movement, road conditions or park regulations, it is not a guarantee. We do not refund an activity that could not run for reasons of that kind, though we will always look for an alternative.

Tell us as early as you can and we will try to accommodate it. We do not charge our own amendment fee, but we pass on at cost whatever our suppliers charge — lodges, camps, park authorities and airlines all set their own terms, and some are non-refundable from the day they are booked.

A change requested close to travel, or one that materially changes the trip, may have to be treated as a cancellation and a new booking. We will tell you before anything is charged.

You may transfer your booking to someone else if our suppliers allow it. You remain responsible for the full price until we confirm the transfer and any costs it incurs.

Cancellations must be in writing, to info@magucasafaris.com. They take effect on the day we receive them, and the following charges apply, calculated on the total price of the booking and counted back from your first day of travel:

• 60 days or more: your deposit is retained; anything else you have paid is refunded.
• 59 to 30 days: 50% of the total price.
• 29 to 15 days: 75% of the total price.
• 14 days or fewer, or no-show: 100% of the total price. No refund is due.

Some costs are non-refundable under the supplier's own terms from the moment they are confirmed, however far ahead you cancel. National park permits and entry fees — issued by the park authorities, TANAPA and, for Kilimanjaro, KINAPA — and domestic flights are the usual examples, along with peak-season camps.

Where that unrecoverable amount is higher than the band above, we charge the actual amount instead, and show you the supplier documentation for it. We do not profit from a cancellation.

Refunds are paid to the original payment method within 14 working days of the refund being agreed. Card processing charges and bank transfer fees already incurred are not refundable.

If one person on a booking cancels, the remaining travellers may have to pay a revised per-person price for the smaller party.

Safari itineraries occasionally have to move. Where we make a minor change — a camp substituted for one of the same standard, a game drive reordered, a route altered for road or park conditions — we will tell you and the trip runs as booked.

If we have to make a significant change (a substantial change of destination, a drop in accommodation standard, or a change to your travel dates) or cancel your trip altogether, you may choose one of: accepting the change, taking an alternative trip of equivalent standard, or a full refund of everything you have paid us.

We may cancel a trip if the balance has not been paid, or for reasons of force majeure (clause 15). Except where force majeure applies, if we cancel within 30 days of departure for reasons within our control, we will also refund any reasonable, evidenced costs you cannot recover from your insurer.

You must hold comprehensive travel insurance for the whole of your trip, and we may ask to see it before you travel. It is a condition of booking. Your policy must cover, at minimum:

• emergency medical treatment, evacuation and repatriation;
• cancellation and curtailment;
• personal accident, baggage and personal liability.

For Kilimanjaro and Mount Meru, your policy must additionally cover high-altitude trekking to at least 6,000 metres and helicopter evacuation. Standard travel policies routinely exclude both. We will ask for your policy number and emergency assistance number before your climb, and we may refuse to start a trek without them. Any evacuation, rescue or medical cost not met by your insurer is yours to pay.

Meeting the entry requirements for Tanzania and any country you transit is your responsibility. That includes a passport valid for at least six months beyond your return date with sufficient blank pages, the correct visa, and any vaccination certificate required on arrival — a yellow fever certificate is required if you arrive from, or have recently transited, a country where yellow fever is a risk.

We are happy to tell you what is usually needed, but requirements change and only the relevant authority can confirm them. We are not liable for anything that follows from incomplete or incorrect documents, including being refused boarding or entry, and no refund is due in that case.

Safari, trekking and coastal travel in Tanzania carry risks that cannot be designed away: wild animals behave unpredictably; roads and airstrips are remote; medical facilities can be hours away; and high-altitude trekking carries a real risk of altitude sickness, which can be serious.

You must tell us at the time of booking about any medical condition, disability, allergy, medication or pregnancy that could affect the trip or the safety of your group, and update us if anything changes. We will tell you honestly whether the trip is suitable, and we may decline a booking, or ask for a doctor's confirmation of fitness, where we believe the trip would put you or others at risk. Information you give us is treated as described in our Privacy Policy.

Your guide's decision is final on safety. A guide may end a climb, turn a vehicle back, or require you to descend if in their judgement it is unsafe to continue. No refund is due for a trip ended for safety reasons, which is one of several reasons insurance is compulsory.

By booking, you confirm you understand these risks and accept them for yourself and anyone you book on behalf of.

You agree to follow the instructions of your guide, the rules of the national parks and conservation areas you visit, and Tanzanian law. We may end a trip immediately, without refund, where someone's behaviour endangers others, damages property, or is likely to cause serious offence — and you would then be responsible for your own onward arrangements and costs.

Wildlife, plants and cultural artefacts are protected. Do not remove them and do not buy products made from them.

Photographing people is not automatic. Ask first, accept a refusal, and never photograph government or military installations. On community visits your guide will tell you what has been agreed with your hosts, and we expect that to be respected.

We are responsible for arranging your trip with reasonable skill and care, and for the acts and omissions of our own staff and guides acting in the course of their work.

Much of a trip is delivered by independent suppliers — lodges, camps, airlines, park authorities, boat operators. Where we have chosen a supplier with reasonable care, we are not liable for their independent acts or omissions, or for services you arrange directly with them. We are not liable for indirect or consequential loss, or for loss of enjoyment arising from matters outside our control.

Except for the liability we cannot lawfully exclude, our total liability to you is limited to the amount you have paid us for the booking.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under the law of Tanzania.

We are not liable for failing to perform where the cause is beyond our reasonable control — including war or the threat of it, civil unrest, terrorism, epidemic or pandemic and the public-health measures taken in response, natural disaster, fire, flood, extreme weather, industrial action, airport or airspace closure, the closure of a park or border, or the acts of government or a park authority.

If such an event stops a trip going ahead, we will refund what we can recover from our suppliers, less costs already irrecoverably committed on your behalf. We would rather say this plainly than promise a full refund we could not honour — and it is why your insurance should cover cancellation.

Tell your guide or our office at once, while you are still in the country. Almost anything can be put right on the spot, and very little can be put right after you have flown home.

If the matter is not resolved during your trip, write to us at info@magucasafaris.com within 28 days of your return, quoting your booking reference. We will acknowledge within 7 days and give a considered reply within 28 days.

We handle your personal information — and that of everyone on your booking — as set out in our Privacy Policy. To run your trip we have to share some of it with the lodges, camps, airlines and park authorities you are booked with. By making a booking you confirm you have the authority of everyone named on it to give us their details for that purpose.

These terms, and any dispute arising out of them or your booking, are governed by the law of the United Republic of Tanzania, and the courts of Tanzania have exclusive jurisdiction.

If any clause is found to be unenforceable, the rest stays in force. If we do not insist on a right straight away, we do not lose it.